Facility Management Software for the retail sector.
Store chains, restaurants, large retail spaces, shopping centers, or franchise networks: hundreds of points of sale with their own facilities, contractors, and assets to manage centrally with controlled costs.
FAMA provides software for the retail sector that, in addition to streamlining incident resolution, offers a global view of buildings, assets, and infrastructure to improve operational efficiency, protect brand image, and make better-informed decisions.
Facility Management Challenges in the Retail Sector
Hundreds of stores with their own incidents
Each point of sale generates its own preventive and corrective maintenance requests. Without centralization, management is chaotic and costs are uncontrolled.
FM cost control per store
Know how much it costs to maintain each store and identify those above standard cost to take action.
Local contractors without standard process
Each store works with its own local contractors. Without a standardized CAE process, preventive coordination remains uncontrolled.
Customer experience and brand image
Faulty climate control, failed lighting, or a non-functioning display window directly affect customer experience and sales, as well as your brand image.
A single platform to manage the entire network of points of sale.
FAMA gives central Facilities teams complete visibility of each store: open incidents, costs per point of sale, contractor status, and compliance. No calls, no emails, no lost information.
Have information to make strategic decisions, evaluate process execution, detect needs and improvement points, and better direct investments.
Standardize contractor management across all points of sale.
Each store works with its own local contractors. FAMA provides a unified contractor management process that replicates across the entire network, with the same requirements and level of control.
Have a communication channel between requesters, FM managers, and contractors for managing maintenance requests and general services, through apps and web portal, that streamline the communication and incident resolution process in an easy and intuitive way.
Centralized platform to optimize the management of retail stores and facilities
FAMA allows you to centralize in a single environment the management of maintenance and general services, asset control, sustainability, and document coordination associated with store and establishment operations.
CMMS for multi-store networks
Centralized management of preventive and corrective maintenance for the network of points of sale. Agility in incident management. Contractor monitoring. Cost control per store and deviation detection.
Standardized CAE
Same process for coordinating business activities of the different contractors performing services at each point of sale.
Asset management and construction control
Classified inventory of all properties and facilities to manage, linking them to the different associated contracts and enabling complete management of potential investment projects and construction work.
Sustainability
Comprehensive ISO standards management. Carbon footprint calculation. Complete waste management (Law 7/2022, April 8). Automated generation of GRI-G4 indicators for Corporate Social Responsibility reports. Energy consumption monitoring for each store.
Four products, one platform
Complementary solutions you can activate based on your needs, built on a common data and process foundation.
FAMA AFM
Integrated management of assets, buildings, maintenance, and spaces in a single environment.
FAMA SOStenible
Carbon footprint, ESG indicators, and regulatory sustainability reporting.
FAMA OHS/CAE
Coordination of business activities (CAE) and preventive compliance control.
FAMA RESERVAS
Automates the reservation of rooms, workstations, and other workspace resources.
A technology partner, not just another vendor.
FAMA supports public and private organizations that require control, traceability, and reliability in managing their buildings and services.
Facility Management pioneers in Spain
Creators of Spain’s first Facility Management software in 1997 and a benchmark in the sector, backed by extensive experience as a technology partner to leading companies and public bodies.
An expert team that understands your organization
A strong, multidisciplinary team of professionals providing expertise and guidance throughout the cultural and operational change involved in an FM technology project.
Certified security and compliance
RGPD, ISO 27001, 9001, 14001, 22301 and ENS. Data center in Spain operated entirely by the FAMA team.
Financial strength and stability
We provide proven financial strength, giving our clients peace of mind with a stable partner that minimizes long-term operational risk.
Designed for demanding environments
FAMA is designed for public and private organizations that manage large volumes of assets and infrastructure.
Don’t see your industry?
We have extensive experience working with organizations across different industries and types. Tell us about your case and we will advise you with no obligation.
Ask Us →FAQS
Can FAMA manage hundreds of stores from headquarters?
Yes. FAMA is designed for multi-location networks. The central team has visibility of all stores; each point of sale only sees what corresponds to it. Scales from dozens to hundreds of establishments.
Can store employees report incidents directly?
Yes. FAMA includes a web portal and mobile app to report incidents without calls or emails. The incident enters with category, priority, and location, and is assigned automatically.
How does FAMA control maintenance cost per store?
FAMA centralizes all costs per point of sale (labor, materials, contracts), calculates cost per store, and detects those that deviate from the standard.
Does it work with any type of facility or asset?
Yes. Whatever the type of facility or asset (store chains, supermarkets, points of sale, restaurants, shopping centers, showrooms…), FAMA helps optimize their management through technology, with the goal of streamlining daily operations, having information that allows us to make strategic decisions, evaluate performance in different processes, detect needs and improvement points, and direct investments accordingly.
Shall we take the step together?
Tell us what you need to manage and we will explain how we can help. No commitment—just a conversation between Facility Management professionals.