Facility Management software for the public sector.

The implementation of FAMA has represented a significant step in the digital transformation of infrastructure and services management for the Administrative Office of the Ministry of the Presidency. The platform has allowed us to centralize information, improve coordination between departments, and achieve more efficient, fully traceable, and data-driven management. In an organization with high operational and service complexity, having tools of this kind is key to promoting a more agile, modern, and effective Public Administration. Our goal is to continue moving toward an innovative management model that serves as a benchmark within the public sector.

FAMA facilitates our day-to-day task management. Everything is now centralized on one platform, making it easier to track work performed by both our internal teams and our providers. Furthermore, it has allowed us to establish a fixed/variable management model in our maintenance contracts with providers. Regarding the FAMA implementation process, I would highlight the dynamism, teamwork, and FAMA's total commitment to addressing and resolving all of our requests.

GeA is a key component in the corporate digital ecosystem supporting Facility Management for the Generalitat de Catalunya and its public sector. Through it, FAMA provides us with a digital solution, capable of continuous growth and improvement, for comprehensive and cross-cutting environmental management, while facilitating coordination between managers, the homogenization of processes, and strategic decision-making through personalized dashboards.

Through the FAMA CAE management tool, we have succeeded in highlighting the importance of Occupational Risk Prevention and are seeing an increase in the preventive culture we previously had at the RENFE Group. For our contractors, the tool has represented a major step forward in transparency and efficiency. They can upload their documentation and monitor the compliance status of their companies and workers at all times. Furthermore, we have achieved more exhaustive monitoring and a notable reduction in validation times.

With the FAMA tool, we have achieved the extra advantage we needed beyond simple resource booking: a platform that is intuitive for the user, addresses all potential needs, and allows us to leverage technology to obtain and export data. This ensures greater control at all times over every element and the efficiency of all resources—whether vehicles, meeting rooms, or any other asset made available to our users through the FAMA application.

For us, it is essential to have a system that enables comprehensive and objective management, ensures incident traceability, records all occurrences, and provides workflows that facilitate inter-departmental collaboration. Among its many benefits, it streamlines both certification processes and the measurement of Service Level Agreements with suppliers.

FAMA has a fundamental advantage: its human team. They are specialized in facility management, dynamic, and proactive in providing value. In other words, they propose more than what you initially envisioned and adapt perfectly to the requirements we request. Their extensive knowledge of space management and their strong presence in Spanish public bodies were decisive factors, as they spoke our same language. They were already familiar with the challenges faced by other clients and had a greater capacity to adapt to the needs we had at UCM.

With the FAMA solution, upon which Renfe's FARO platform is based, we have succeeded in meeting a large part of the needs required to comply with ISO 14001 certification requirements, marking a key turning point in the environmental management efficiency of Renfe Engineering and Maintenance.

Within our comprehensive real estate and associated services management project, involving challenges of such magnitude as the people and the cultural change required, as well as the large volume of properties to be managed, finding the right management tool has been a key factor in materializing our entire process of change and future evolution.

At FAMA, we have found the technological partner to navigate the complexities of a project of this scale, providing a management and information platform that addresses all our needs and cultural shifts. Undoubtedly, the FAMA solution is the tool that has successfully channeled all our challenges, peculiarities, and our entire identity.

Thanks to the comprehensive Facility Management solution, FAMA AFM, we have successfully integrated maintenance management, works and projects, and contract monitoring into a single, highly intuitive platform; achieving the optimization of resources and processes and improving the services we provide.

Thanks to the publication of the FAMA portal, accessible to any user, we have succeeded in making the university's scientific-technical resources available to the general public, contributing to research activity through better utilization of equipment, as well as the creation of spaces to share achievements, ideas, and concerns, and the ability to easily coordinate future investments without unnecessary duplication and inefficiencies.